Refund Policy

Refund & Return Policy

At Pure Urbann, we are committed to providing premium-quality natural wellness and personal care products. Every order is carefully checked before dispatch to ensure it reaches you in perfect condition.

Returns & Exchanges

Currently, Pure Urbann does not accept returns or exchanges once an order has been delivered. We request all customers to review their order carefully before completing the purchase.

Damaged or Incorrect Product

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

• Order ID
• Clear photos of the product
• An unboxing video (recommended)

After verification, we will arrange a replacement or refund, wherever applicable.

Contact Us

Email: support.pureurbann@gmail.com
Response time: 24 to 48 business hours.